Insights / Issue E
Arguments, not announcements.
We do not cover funding rounds or feature releases. These pieces take a position on where a market is going and what that should change about your buying decisions.
13 pieces·9 sections·Feed
General·13 min·25 Sept 2026
Modern Web Performance Optimization Techniques in 2026
INP, AVIF, edge rendering, and AI crawler load: the web performance techniques that actually move Core Web Vitals in 2026
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The State of Autonomous Customer Support Agents in 2026
Autonomous customer support agents in 2026: the $3.6B Fin deal, real resolution rates, outcome pricing, and a 16-point vendor checklist.
15 min · 23 Sept 2026
Comparing Vector Databases for Enterprise: Pinecone vs Qdrant
16 min · General · 19 Sept 2026
6 Best AI Alternatives to Zendesk in 2026 (Tested and Scored)
17 min · General · 16 Sept 2026
Customer Service Sentiment Analysis Tools: The 2026 Buyer's Guide
16 min · General · 14 Sept 2026
The agent pricing reckoning
8 min · Future of SaaS · 12 Aug 2026
Why most agent projects fail in month three
9 min · AI Agent Hub · 30 Jul 2026
The consolidation nobody predicted
7 min · SaaS Insider · 18 Jul 2026
Customer support after deflection stopped being the metric
6 min · Customer Support Tech · 4 Jul 2026
A procurement checklist for AI tools
6 min · SaaS Compare · 22 Jun 2026